Rights Of Patients And Their Relatives

Right to use services:

Each individual coming to our Hospital has the right to use all of our services, and to be informed about diagnosis and treatment services offered by our Hospital and about how to access such services, without any language, religion, race or sect discrimination. A patient, while in the process of diagnosis or treatment in our Hospital or in a center contracted by our Hospital, may at all times demand to be transferred to another healthcare institution.

Information and approval rights:

Our patients have the right to get full and complete information by an understandable language and method either directly themselves or indirectly through their legal representatives about their health situation so as to cover suggested medical interventions and potential risks and benefits of each intervention, and alternatives of suggested interventions, and results of non-treatment, and the probable future processes.

As a requirement of information and approval rights, and subject to medical and legal exceptions, each patient has the right to decide the way of treatment applicable after being fully informed about such issues as severe adverse effect risks, fatality, remission problems, chance of success relating to his/her disease. If our patient uses this right, he/she is deemed to have given his/her consent to actions to be taken.

Our patients have the right to get information about correct assessment and treatment of pain.

Our patients and their families have the right to be informed about how to prefer to donate organs and other tissues.

Our patients are required to be informed about how to participate in clinic studies and experiments conducted in our Hospital, and our patients accepting to participate therein and their families have the right to be informed about how to protect thereagainst.

Our patients may, directly themselves or indirectly through their agents or legal representatives, review and check, and get a copy of, all medical records containing information about their health.

These records are accessible only by persons who are directly involved in treatment of patient. Except for measures to be taken by the relevant authorities depending on the disease and in accordance with the applicable laws and regulations, the patient may demand the Hospital to give information about his/her health to him/her or his/her family or relatives.

The right to know, choose and change the personnel:

Our patients have the right to know the identity, jobs and positions of, and to choose and change if required, the doctors, nurses or other healthcare personnel in charge of their treatment.

However, if and when the rights to choose personnel, change the doctor and request a consultation are used, the resulting difference of service fees is required to be borne by the patient.

Right to choose and change healthcare establishment:

In compliance with the procedures and conditions specified in the applicable laws, our patients have the right to choose and change healthcare establishments and entities.

Subject to compliance with the referral system stipulated by the laws, the patient may change his/her healthcare establishment. Provided, however, that the patient is required to be duly informed by his/her doctor about whether changing the healthcare establishment may threaten his/her life or cause aggravation of his/her disease or not, and the change of healthcare establishment is required to be non-objectionable in terms of life-threatening dangers.

Except for emergency cases, patients who are registered in any social security institution and do not comply with the chain of referrals stipulated by the laws are liable to pay the resulting difference of service fees.

Right to refuse and stop treatment:

Except for legal requirements and by bearing the responsibility of probable negative results, the patient has the right to refuse, or request stoppage of, treatment planned to be applied or currently applied for him/her.

The practicing doctor informs the patient about probable outcomes of refusal of treatment, and gets a written statement verifying that such risks are understood.

If and when a patient refuses treatment by a statement, he/she is discharged from our institution.

If a patient re-applies after refusing treatment, he/she has the right to get the required medical care and treatment.

Privacy (confidentiality) right:

Our patients have the right to receive services in compliance with privacy rules throughout the whole treatment process.

All information about health situation, medical records and other personal information of all individuals coming to our Hospital are protected and kept in strict confidence in such manner not to disclose even after death of the patient. Such patient information may, however, be disclosed by a clear consent of patient or a final judgment of the competent court.

Right to be respected:

Our patients have the right to get diagnosis and treatment services in a respectful, merciful and good-humored environment protecting their personal reputation and prestige at all times and under all conditions whatsoever.

Right to request consultation (second opinion):

Our patients have the right to call a consultant doctor for diagnosis and treatment. Consultant doctor suggests a treatment, but it is the responsibility of practicing doctor to decide and approve the treatment.

Right to practice the religious duties:

Without any religious discrimination and as long as it does not prevent treatment, all our patients have the right to freely practice their religious duties. As far as possible, the patient may either directly request a religious functionary for inculcation and prayer according to his/her religious needs, or in case of a patient in agony stage, the patient’s legal representative may do so.

Right of security:

Everyone has the right to expect and request to be in safety in a healthcare establishment. Our Hospital takes all kinds of measures for security and protection of life and property of our patients and their visitors and attendants.

If deemed necessary, in addition to security provided by our Hospital, our patients have the right to request additional guard service against payment of the cost thereof.

Our Hospital has also taken appropriate protection measures for children, the handicapped and elderly (alone, in need of nursing, without an attendant).

Right to have attendant and accept visitors:

Our patients have the right to accept visitors and have an attendant in accordance with the procedures and principles determined by our Hospital.

Right to advise complaints / opinions and suggestions:

The patient has the right to express his/her complaints and to request initiation, review and completion of complaint mechanism, and to be informed of the result thereof.

Without prejudice to their right to apply to the relevant professional organizations and competent courts in reliance upon the Law no. 6023, our patients have the right to report their complaints on patient rights to the relevant Patient Rights Division, or administrative officer, or Ethical Board of our Hospital.

If no solution is developed by the relevant administrative officers or ethical boards, or the patient is not satisfied with the solution found, the patient has the right to apply to the highest governor of the city of the healthcare establishment, without prejudice to his/her right to go to court for legal rights and remedies.

Rules and practices of healthcare establishment:

Our patients have the right to be informed about hospital rules and practices applicable on them. Patients further have the right to request correction of untrue information and medical records about disease and treatment.

Analysis and treatment service fees:

Our patients have the right to learn the treatment service fees before start of treatment, and later, to request and receive an open and detailed invoice evidencing the fees paid in consideration of such services.

Responsibilities of patients and their relatives:

Duty to give information:

Patient is required to give full, complete and accurate information to his/her practicing doctors and nurses about his/her existing complaints, prior diseases, whether hospitalized for such prior diseases or not, treatments applied, drugs taken, and all other issues relating to his/her health.

Patient must further inform the practicing doctor about all unexpected changes occurring during or after treatment.

Duty to abide by suggestions:

Our patient is further liable to abide by the treatment plan suggested by the practicing doctor, and to allow the relevant healthcare professionals to perform the care plan in line with instructions of the doctor.

Refusal of planned treatment:

Our patient is himself/herself liable for all kinds of probable outcomes of refusal of treatment planned by his/her doctor.

Duty to comply with rules of healthcare establishment:

Our patients are liable to comply with all rules and practices of our Hospital.

Duty to show respect:

Our patients are liable to comply with measures and rules of our Hospital in the case of such disturbances as noise, visitors and smoke which may threaten the patients and their relatives in our Hospital.

Infection Control:

Our patients and their relatives are under obligation to abide by all measures suggested to them for prevention of spreading of infectious diseases.

Liability to pay:

Our patients are liable to pay analysis and treatment service fees. Our patients and their relatives maliciously causing harm to fixtures and consumables are obligated to indemnify the same.

Patient visitors:

Our patients must accept as less visitors as possible at the same time, and their visitors must not bring any food or beverages, and must not use properties of other patients, and must abide by the visiting hours of our Hospital. If a ban on visits is deemed necessary as a requirement of clinic situation of our patients, visitors must abide by, and must not insist on visiting. In some special treatment areas such as intensive care units, visits are subject to prior permission of the responsible doctors, and visiting rules are different therein.